Voice‑enabled virtual assistants for healthcare
Empowering care teams to be more productive, better informed, and better served by applying AI to high‑impact problems in healthcare.
The Dragon Medical Virtual Assistant automates high value clinical tasks by delivering information when requested with natural language. Conversational models empower voice assistant skills to fuel a more efficient and dynamic care team. Virtual Assistant capabilities—performing native application actions and presenting third-party content—are delivered for no additional cost through Nuance solutions like Dragon Medical One and Dragon Ambient eXperience, and EHR partners such as Cerner, Epic and MEDITECH Expanse.
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Infographic: Healthcare Virtual Assistants(pdf. Open a new window)
Learn how virtual assistants are driving the future of clinical documentation.
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Virtual assistants across devices and care settings
See how virtual assistants enhance interactions between clinicians and patients, improving patient experience and reducing physician burnout.
Healthcare skills
Experience the EHR like never before
Nuance’s virtual assistant solution makes interacting with the EHR—scheduling an appointment, searching a chart, writing an order, just to name a few—as easy as telling it what to do.
Intelligent CPOE
“Hey Dragon, order Azithromycin Z‑Pak.”
EHR navigation
“Hey Dragon, show me the patient’s last appointment.”
Chart search
“Hey Dragon, search the chart for depression.”
Scheduling
“Hey Dragon, schedule a follow-up appointment.”
Clinical content search
“Hey Dragon, search UpToDate for COPD symptoms.”
Task management
“Hey Dragon, remind Sara to recheck lungs in 30 minutes.”
Provider communication
“Hey Dragon, send a note to Dr. Ryan telling him I saw his patient.”
Specialty documentation
“Hey Dragon, document synovectomy and past procedures.”
Delivery
Nuance brings next level conversational AI to EHRs
The more integrated our solutions are, the more effortless documentation becomes.
Nuance Solutions
Experience the convenience of virtual assistant skills in Dragon Medical One and the Dragon Ambient eXperience (DAX).
Cerner
Reduce the cognitive burden on care teams with virtual assistant skills for Cerner Millennium.
Epic
Automate clinical and administrative tasks with virtual assistant skills for Epic Haiku, Rover, and Hyperspace.
MEDITECH
Eliminate inefficiencies and boost productivity with virtual assistant skills for MEDITECH Expanse.
#1 Best in KLAS Award for Speech Recognition (Front-end EMR)
Dragon Medical One named 2021 Best in KLAS: Software & Services award winner earning praise from clinicians for helping them deliver and document better patient care.
Virtual assistant skills for third‑party content
Clinical Content Search with Wolter Kluwer’s UpToDate®
Now available—part of a new series of voice assistant tools in Dragon Medical One, the new embedded skill, Clinical Content Search, uses conversational intelligence to connect clinicians directly to relevant clinical topics when they ask natural questions such as, “Hey Dragon, search UpToDate for lisinopril dosage guidelines.”
The new skill can help clinicians retrieve information in UpToDate, such as medication dosage schedules, disease states, drug interactions, clinical calculators, side effect symptoms and other continuously updated clinical content. Over 90 independent research studies have shown it is associated with improved outcomes—including reduced lengths of stay, fewer adverse events, and lower mortality.
This voice assistant skill for Dragon Medical One is available at no additional cost for Dragon Medical One clients with an UpToDate enterprise license.
Benefits and features
Designed for healthcare
Building on decades of healthcare experience, an extensive market footprint, and a highly scalable, multi‑channel virtual assistant platform, Nuance is voice‑enabling workflows for healthcare providers.
Improved clinician experience
By enabling an interactive EHR experience, physicians access patient information in the EHR more easily and spend less time creating documentation.
Improved patient experience
When physicians interact with patients directly—without the intrusion of technology—they are perceived as more compassionate, more professional and better communicators.
Cognitive arbitration
AI capabilities automatically determine where to send dictation and user‑initiated virtual assistant requests—Dragon Medical One, the EHR or another application—based on request context.
Strategic joint development
Embedded, unique and sophisticated workflow capabilities are integrated with major electronic health record (EHR) systems that clinicians use every day across mobile, web, and desktop platforms.
Resources
Press releases
- Nuance Advances Conversational AI with Dragon Medical Virtual Assistant for Hey Epic! Virtual Assistant in Epic Hyperspace(Open a new window)
- Nuance and Cerner Expand Strategic Voice Collaboration to Include Dragon Medical Virtual Assistant Technology(Open a new window)
- Nuance Brings Virtual Assistant Technology to 300,000 Dragon Medical One Cloud Users(Open a new window)
- MEDITECH Joins Forces with Nuance to Deliver AI‑Powered Virtual Assistants for Healthcare(Open a new window)
- Nuance Expands Vision and Capabilities for Next Generation AI Powered Virtual Assistants for Healthcare(Open a new window)
- Nuance Lands Highest Combined Rating in Opus Research Intelligent Assistant Report(Open a new window)
- Nuance and Epic Team to Deliver Array of AI‑powered Healthcare Virtual Assistants(Open a new window)
- Nuance Dragon Medical One Achieves HITRUST CSF Certification for Third‑Party Privacy, Security and Compliance(Open a new window)
- Nuance Unveils AI‑Powered Virtual Assistant Solution Designed for Healthcare Providers(Open a new window)
Articles
- Vanderbilt combines AI and Smart on FHIR in an EHR voice assistant(Open a new window)
- Vanderbilt's AI‑powered EHR voice assistant saves time for caregivers(Open a new window)
- The future of healthcare: CMIOs weigh‑in on the promise of virtual assistants(Open a new window)
- Can Virtual Assistants Eliminate EHR Usability Pain Points?(Open a new window)
- Doctors Studying Ways to Get Virtual Assistants into the Exam Room(Open a new window)
- Nuance brings 1st integrated virtual assistant to Epic EHR(Open a new window)
- Preparing AI‑Powered Virtual Assistants to Improve EHR Usability(Open a new window)
- Epic EHR Now Includes Nuance Voice‑Enabled Clinical Workflows(Open a new window)
- How Nuance’s AI‑powered virtual assistant aims to assist the care team(Open a new window)
- Nuance Uses Virtual Assistants to Reduce EMR Data Entry Drudgery(Open a new window)
- Vanderbilt creates AI and natural language processing voice assistant for its Epic EHR(Open a new window)
- 4 ways Artificial Intelligence is being used successfully in Healthcare(Open a new window)
- Nuance integrates AI Virtual Assistant with EPIC EHR(Open a new window)
- Nuance brings 1st integrated virtual assistant to Epic EHR(Open a new window)
- 7 big announcements from HIMSS18(Open a new window)