KLAS First Look 2023 Report

Delight patients and gain efficiencies with AI‑powered automation

Read the KLAS First Look 2023 Report to explore why customers see the value in Nuance omnichannel patient engagement technology.

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Better patient experience, all around.

KLAS presents a first look at Nuance Patient Engagement Solutions that reduce staff workloads through automated interactions delivered by NLU‑powered conversational AI. Customers report high levels of satisfaction and quick time to value.

To learn more, please download the report.

Benefits

Boost patient satisfaction, gain efficiencies, and contain staffing costs

NLU-powered intelligent virtual agents allow patients to speak freely and quickly get the help they need.

Convenient 24x7 access to frictionless self‑service increases patient satisfaction.

Call deflection reduces live agent workloads when they answer fewer calls and patients complete tasks with self‑service.

"Nuance’s strength is that they were a major vendor in the voice-recognition technology area even before Microsoft purchased them. . . . They have a lot of experience with automated responses. . . . Nuance’s people knew what they were talking about and what they could offer. Another strength is that we have a pretty good relationship with the vendor. They were able to work with our team in very granular detail to ensure that we went over use cases, and they specifically pointed out which questions needed to be directed at real people versus which questions could be handled automatically. Nuance is a good partner.”

— Director, KLAS Nuance Patient Engagement Solutions First Look 2023 Report

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