EHR Services — Advance the use of your EHR

Virtual capabilities

Amid the COVID‑19 pandemic, many organizations are facing resource constraints, financial challenges, and interruptions to key initiatives. With the absence of in‑person collaboration, we’ve adapted our service offerings so our experts can continue to provide guidance and services. We can help advance your activation, training, optimization and project plans through online meetings, virtual access and remote support methodologies.

Services

Expert guidance through your EHR journey

No matter where you are in your EHR lifecycle, Nuance has a portfolio of solutions designed to help you grow adoption, protect patient safety and accomplish your financial objectives.

Activation services

Ensure smooth operations on day one by employing our effective change management, training, and support strategies.

Clinical transformation and adoption
Integrated testing
Command center management
At-the-elbow support
Legacy EHR Services

Return to productivity

Training services

Grow user efficiency with a comprehensive training program that incorporates integrating Nuance solutions with the EHR.

Training program design and delivery
Curriculum development
Instructor-led classrooms
eLearning
User settings (personalization) labs
Simulation labs

Accelerate adoption

Optimization services

Improve EHR use through our prescriptive recommendations and related training on modifications, features or technology to improve the staff, care team and patient EHR experience.

Clinical workflows
Patient access and revenue focuses
Nuance technology solutions
System upgrades
Patient portal build

Unlock EHR potential

Service desk for EHRs and Nuance solutions

Limit work disruptions by providing access to our 24x7x365 support for the EHR and Nuance solutions when launching telehealth programs, upgrades, go-lives, and Community Connect events.

Provide remote support

Service desk for patient portals

Promote patient satisfaction and engagement with our live 24x7x365 bilingual patient portal, telehealth, e‑visit and device integration support.

Improve patient engagement

Professional staffing

Extend your team and bridge resource gaps with our professionals skilled in training, supporting, and optimizing use of EHR and Nuance solutions.

Extend your team

Outcomes

Driving outcomes through improved adoption and optimal use

Achieve your financial, patient care, clinician satisfaction and productivity objectives for maximum return on investment.

98%

of clinicians agree optimization improves productivity, documentation quality and focus on patient care

$3K

average efficiency value per physician per month from EHR optimization

39%

improvement in time spent retrieving data and completing documentation

Why Nuance

A trusted advisor to more than 90% of hospitals and 10,000 healthcare organizations worldwide

Our people

Our team of healthcare IT experts have an average eight years of industry experience as well as clinical or revenue cycle backgrounds. With a history serving in hundreds of successful client service engagements, all our assigned personnel have 3-5 years of relevant engagement experience.

Our technology

Our resources are continually cross trained on the latest versions of EHR applications and Nuance technologies to help organizations take full advantage of Nuance solutions and the EHR.

Our analytics

Our robust, actionable analytics allow teams to monitor progress, assign resources appropriately and construct prescriptive optimization, training and support action plans.

Testimonials

What our customers say

Collectively, [Nuance’s redesigned and integrated templates] make documenting faster and easier while decreasing variability, better capturing appropriate levels of care and reducing the need for clinical documentation improvement (CDI) clarifications. Everyone loves these changes.

Brian D. Patty, MD

Vice President of Clinical Systems and CMIO
Rush University Medical Center

We carefully reviewed everyone’s input, and in the end, it was quite clear that Nuance did a superior job by providing a better overall experience and the technical responsiveness that our teams demand. It was a clear choice for us.

Greg Ator, MD

CMIO
University of Kansas Medical Center

Nuance’s thorough understanding of how a provider can use Epic reinforced the value of Epic functionality with seamless integration of Dragon Medical. Consistently, providers asked for additional personalization assistance from Nuance resources. This greatly assisted us in the transition to Epic, improved provider satisfaction, and gave an optimistic outlook to all involved.

Mark Wess, MD, MSc

CMIO
Greenville Health System

By making it easier for patients to access and use information in the patient portal, we help patients become more involved in their own healthcare and feel more satisfied—ultimately, improve the care they receive. MyChart Service Desk provided responsive help to our patients. We achieved 86% first-call resolution. We heard it was a great service.

Stephanie Lahr, MD, CHCIO

CIO and CMIO
Regional Health

The Optimization Services team rebuilt our note templates within the and integrated voice‑to‑text to use some of the most advanced tools Epic offers. We used SmartForms to embed quick access to scoring systems that populate your note with the aligned recommendation. I click five buttons, finish, and it goes into my notes.

Jordan Dale, MD

Associate CMIO
Rush University Medical Center

Nuance EHR Services were instrumental in putting together the curriculum for our Simulation Labs including, providing at‑the‑elbow support and helping our providers understand how Epic and Dragon Medical worked together by creating, providing, and helping us deliver a valuable training experience to our organization just before we went live with Epic.

John Frenzel, MD

CMIO
MD Anderson Cancer Center

Nuance EHR Services were so highly valued by the executives at our first Go‑Live they recommended we use them for house‑wide support, including nursing and ancillary support, during subsequent Go‑Lives.

Jay Eisenberg, MD, MMI

Former CMIO,
Peace Health

Career opportunities

Join our team

Are you passionate about making the EHR work to its finest? If you are ready to join a dynamic team and value delivering excellent customer outcomes, explore what Nuance has to offer.

Corporate positions

Apply now

EHR project-based positions