Anytime support for EHR user issues
When EHR technology issues arise, responsive support is key to maintaining productivity, satisfaction, and patient safety. Our Service Desk provides 24x7x365 expert assistance and helps users quickly return to the task at hand.
Services
Helping EHR users
Service desk for EHRs and Nuance solutions
Help care teams focus on providing high‑quality patient care and help staff use EHR functions to the fullest when our agents provide 24x7x365 real‑time assistance to resolve EHR and Nuance solution questions, as well as telehealth support.
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Service desk for Legacy EHRs
Maintain daily operations, limit work disruptions and free customer IT staff to focus on transitioning to the new EHR when our agents provide 24x7x365 live support to Legacy EHR users.
Service desk for patient portals
Promote patient involvement and maximize EHR value to both patients and care team members with our 24x7x365, real‑time, bilingual patient portal, telehealth, e‑visit and device integration support for patients.
Complementary services
More than a technology partner
Attaining value from your EHR takes the right people with the right skills and the right approach to help your organization thrive. Learn how our EHR Services help can you achieve your goals no matter where you are in your EHR lifecycle.
Career opportunities
Join our team
Are you passionate about making the EHR work to its finest? If you are ready to join a dynamic team and value delivering excellent customer outcomes, explore what Nuance has to offer.