Infographic: Current State of the IVR

The current state of the IVR. It's time for a change.

This past year has brought many changes to the IVR world. To better understand these changes, a third-party research firm evaluated the IVR customer experience of 50 leading companies against six key criteria. Check out the results and find out how you compare.

Ready to learn more?  Download our guide "IVR in an Omni-channel World" to learn how to modernize your IVR to meet consumer demands today and in the future. Or learn more about Nuance Conversational IVR solutions.