Boost CSAT and save 40% or more on contact center costs
When digital channels and the IVR live in silos, they both suffer—and so do customers. Why not get more from your existing Nuance investments? By combining forces, you can create amazing experiences that drive higher customer satisfaction while delivering powerful business outcomes.
Series sessions:
1
Shifting customers from voice to digital isn’t just about deflecting calls and reducing costs—it’s also an opportunity to boost loyalty and drive revenue. Allowing customers to engage in the channel of their choice combines convenience with a greater sense of control to promote a better overall experience. In this session, we focus on how to enhance customer satisfaction while saving 40% or more on contact center costs by integrating your IVR with Nuance Virtual Assistant and Messaging solutions.
2
Next up in our masterclass, we explore the possibilities with Nuance Live Assist and Proactive Engagement. Learn how you can deflect calls from your IVR, while keeping customers engaged and satisfied throughout their digital experiences before they need to contact you (and your agents).
3
When IVR and digital experiences are connected, everybody wins—IVR and digital teams, sales and service staff, and most importantly, your customers. That’s the good news. The better news—you already have everything you need to get started. In this session, we discuss how your existing Nuance IVR investments can help accelerate your digital transformation and boost your bottom line faster.
4
Your existing IVR libraries and Natural Language Understanding (NLU) models give you a massive head start on building digital engagements. Watch as we take a Nuance IVR experience and use it to build a chatbot in Nuance Mix, our tooling platform for DIY conversational AI.
To learn more, register now to view the on-demand series.