Convert shoppers into buyers
Deploy the right experience for the right customer at the right time, no matter what channel they use.
Gain customers, increase revenue
With Nuance Customer Acquisition solutions, you could see a 20% increase in revenue within the first 90 days of your brand’s digital transformation.
Power your customer engagements with Nuance Artificial Intelligence technology and manage them with our tried‑and‑true best practices. You’ll boost conversion rates, reduce cart abandonment, increase revenue, improve operational efficiency, and identify and drive upsell and cross-sell opportunities. The impact on your revenue could be huge.
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Opus Research: 2019 Decision Makers' Guide to Enterprise Intelligent Assistants (Open a new window)
Discover why Opus Research ranked Nuance among the leading vendors for enterprise intelligent assistants for the third year in a row.
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Leverage our real-time customer targeting engine (Play a video)
Help your customer find what they want, the way they want it, faster than ever. Engage the right consumer with the right engagement at the right time to deliver a personalized, effortless experience.
Maintain context across the customer journey (Play a video)
Our omni-channel platform enables one comprehensive view of the customer’s experience across all channels, from IVR to SMS chat, from VA to live chat. No matter how your customers interact with your brand, your agents can respond accordingly.
Turn analytics into action (Play a video)
We make data actionable through our powerful omni‑channel analytics tools and business analytics team. We work with you in an ongoing process to refine and optimize your programs, and AI technology continuously improves your automated and assisted experiences.
Catalyst for CX Success
Insights and resources on how organizations can better manage customer engagement amid disruption—and beyond.
Features
Digital portfolio
Our AI-powered digital platform engages consumers via virtual assistance or live chat and can satisfy your customers’ self-service needs through automated guides and multimedia content. All of these offerings are supported by a stellar professional services team.
Conversational IVR
Improve customer satisfaction by reducing call time and routing customers to the right agent, or resolving issues without an agent at all. Conversational AI allows the IVR to listen, understand, and respond to callers—allowing the system to anticipate needs, proactively provide information, and rapidly resolve issues without engaging a live agent.
Proactive notifications
Automated outbound customer communication across text, voice, email and push channels can aid in upsell/cross-sell opportunities. Proactively engaging your customers through automation lowers the overall cost of outreach and increases customer responsiveness and satisfaction.
Security and authentication
Protect your customers by easily authenticating their identity through state‑of‑the‑art, multimodal biometrics (voice and facial recognition). Make life easier for them, but tough for fraudsters through FreeSpeech background authentication and FraudMiner.
Nuance IQ Magazine
How do you stay ahead of the fraudsters? Innovate!
Nuance Innovation Quarterly: The Security Edition
Take a deep dive into the world of security in the contact center and beyond. Get real‑life stories from the fraud battlefield and hear tales from the pioneers of AI security.