Vaccine questions answered with the COVID‑19 chatbot
Give customers peace of mind with the information and next steps they need, while reducing costs for you.
Engage your customers across touchpoints, channels and devices
Digital
Deliver the best customer journey experience with Digital Customer Engagement Platform
Voice
Explore self service voice and IVR customer experience solutions
Security
Autenticate and protect customers with integrated biometric security solutions
Analytics
Gain more insights with contact center analytics
APIs & SDKs
Build with leading AI‑based services and APIs
It's a brave new world. Siloed experiences no more.
New channels create new touchpoints and new opportunities to engage—all while consumer expectations continue to soar.
At Nuance, we’re deeply committed to transforming the customer journey into an experience consumers love. Leading organizations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations—from an ever‑growing array of devices and across all channels and touchpoints.
These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human‑like interactions and omni-channel engagements that combine assisted and self‑service, whether for customer acquisition or customer care.
Nuance solutions are enabled by digital, voice, outbound and security products, all optimized using our powerful analytics tools. And all are deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organizations like yours. Whatever you need to satisfy you customers' and agents' demands, Nuance delivers.
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Catalyst for CX Success (Open a new window)
Insights and resources on how organizations can better manage customer engagement amid disruption—and beyond.
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Nuance earns highest score in Opus Research’s 2019 Enterprise Virtual Assistants evaluation
End‑to‑end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as the only vendor among 16, with a perfect score.
Solutions
Turn potential customers into brand loyalists
Nuance Customer Acquisition solutions
Deploy the right experience for the right customer at the right time, no matter what channel they use.
Nuance Customer Care solutions
Help your business increase customer lifetime value and retain your customer base—all while reducing cost and churn.
Nuance IQ Magazine
Inside the DIY revolution
Nuance Innovation Quarterly
Discover how DIY impacts your conversational AI development.
Your customers seek omni‑channel engagement
90%
of customers expect consistent interactions across channels
80%
Report receiving conflicting information between channels.
57%
Call when they can’t find what they need online.
Industry expertise
Your industry is our expertise
For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results‑focused approach to deliver customized solutions that solve your unique industry needs.
Financial services
Differentiate your business through unique personalization, enhanced security and creative strategies—even in the face of regulatory challenges.
Healthcare
Reach your goals—from improving adherence and outcomes to enrolling and retaining members—through cost‑efficient, intelligent automation.
Telecommunications
Compete in today’s aggressive market by effectively and efficiently managing the consumer journey from account activation to accounts receivable.
Retail
Create a seamless branded experience across channels—from improving the online shopping experience to decreasing shopping cart abandonment.
Travel
Streamline the travel experience by providing easy access to reservations, schedules, itinerary changes and other service options.
Utilities
Deliver meaningful customer engagement across digital channels via intuitive self‑service—beyond just payment reminders and outage alerts.
Government
Maximize ROI on taxpayer dollars while providing easy access to the services and information people need, when and where they need it.
Insurance
Use the right automated strategies to engage customers throughout their journey, from premium quotes to premium payments to the claims process.
Technologies
Powering the customer experience
Artificial Intelligence (AI)
Our AI‑powered solutions recognize human speech and language, interpret the meaning of words and data, and apply context and reasoning to each interaction.
Automatic Speech Recognition (ASR)
As the foundation of our automated self‑service IVR and contact center solutions, ASR enables customers to interact with systems just by using their voice.
Natural Language Understanding (NLU)
NLU delivers a more conversational, intelligent self‑service experience by learning and adapting to a customer’s natural input.
Agent AI
Agent AI utilizes the latest in AI technology to help enterprises to create an efficient and intelligent contact center that supports agents and their managers with relevant real‑time information in their moment of need.
Real world results
An integrated strategy that really flies
Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi‑channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.
Results American Airlines is writing home about
$5M
Saved in call automation
27%
Fewer callers asking for agent at main menu (down to 9%)