Nina—Intelligent automated virtual assistant technology for customer self-service

Intelligent automated conversations with a human touch

A conversation with Nina is virtually human, understanding everything your customers do to maintain a truly consistent voice for your brand.

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Automation that reduces costs while creating effortless experiences

Meet Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. No matter if you want to add a virtual agent to your website, app, text messaging application or your TV, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it’s typed into a computer, tapped on a screen or spoken into a device.

Nina enables an intelligent, human‑like dialogue between consumers and your brand. A rich set of features, including the ability to understand complex inquiries, ask clarifying questions and personalize responses, helps brands to deliver a superior customer self‑service experience. Nina is a well‑designed virtual assistant who can reflect your company’s unique image and tone, resulting in a strengthened brand.

Each conversation can be captured, analyzed and aggregated to deliver real‑time insights. Nina becomes smarter over time by learning from past and current live agent interactions, and other engagements happening in your digital channels to constantly optimize the behavior and improve the accuracy of the responses.

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Opus Research: 2019 Decision Makers' Guide to Enterprise Intelligent Assistants (Open a new window)

Discover why Opus Research ranked Nuance among the leading vendors for enterprise intelligent assistants for the third year in a row.

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Nina Employee of the Year guide (Open a new window)

Virtual assistants help you reduce costs, improve the customer experience and increase call deflection and containment.

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Nuance earns highest score in Opus Research’s 2019 Enterprise Virtual Assistants evaluation

End‑to‑end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as the only vendor among 16, with a perfect score.


Engage the right visitor at the right time

Learn how Nina leverages Nuance Natural Language Understanding technology to interact with visitors with human‑like dialogue and intelligent conversations, providing a smooth transition to a live agent when needed.

Why organizations rely on virtual assistants


of shoppers prefer to use chatbots rather than speak to a live agent.


of consumers expect a consistent experience across channels.


of customers try to find the answer to their question using a brand’s self‑service application.


The intelligent virtual assistant

Nina learns, understands and keeps up with everything your customers do.

Looking to build your own virtual assistant?

Do conversational AI your way with Nuance Mix—a new DIY tooling platform

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What people are saying about Nina

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